The common fixes are below. If yours isn't, write to us. A person reads every message, usually within a day or two.
hello@pointy.gamesOpen Settings → Game Master and tap Restore purchases. Your subscription lives with your app store account, so it should come back within a few seconds. If it doesn't, send us a screenshot of the message and the app version from Settings → About.
Game Master recovery works through Restore purchases on the same app store account. Free boards cannot be recovered after reinstalling, and cross-store restores are not supported.
Open the game menu and read the change log. It lists the 200 most recent moves, from what to what. Set the number back by hand with Set an exact score, found by holding down on the player's score.
No. Removing someone from your regulars never touches a game they've played. Finished games keep their names and scores exactly as they were.
Sharing is a Game Master feature, so a link freezes when the subscription lapses. Restore Game Master, then start sharing again to create a fresh link.
From your app store's subscription settings, not from Pointy. Nothing is deleted when you cancel; extra boards are parked and wait for you, while a live share freezes.
A person reads every message, usually within a day or two. For support, tell us what happened and what you expected. For early access, tell us which phone you use.
Email hello@pointy.gamesThe link opens your usual email app.